At Doi Canopy, we understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle your data when you visit our website or use our services.
We are committed to transparency in our data practices and ensuring that your information is handled with the highest standards of care and security. This policy applies to all visitors and users of our services.
Information We Collect
Personal Information You Provide
When you interact with our website or services, you may choose to provide us with certain personal information, including:
Name and contact information when you submit inquiry forms
Email address for communication purposes
Company or roastery information when relevant to your inquiry
Any additional information you choose to share in messages or communications
Automatically Collected Information
Like most websites, we automatically collect certain technical information when you visit, including:
IP address and general location information
Browser type and version
Pages visited and time spent on our website
Referring website or source that directed you to our site
Device information and operating system
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about our cookie practices, please refer to our Cookie Policy.
Legal Basis for Processing
We process your personal data based on: your consent when you submit forms or accept cookies; our legitimate business interests in responding to inquiries and improving our services; contractual necessity when providing requested services; and legal obligations where applicable under data protection regulations.
How We Use Your Information
We use the information we collect for the following purposes:
Communication: To respond to your inquiries, provide information about our services, and maintain ongoing correspondence related to your coffee sourcing needs.
Service Delivery: To provide the coffee sourcing and consulting services you've requested, including producer connections and market information.
Website Improvement: To analyze how visitors use our website and identify areas for enhancement in user experience and content.
Marketing Communications: To send relevant information about Thai coffee sourcing, market updates, or our services, only if you've expressed interest or consented to such communications.
Legal Compliance: To fulfill legal obligations, enforce our terms, and protect our rights and those of our users.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: With trusted third-party service providers who assist in operating our website, conducting business, or servicing you, provided they agree to keep information confidential.
Legal Requirements: When required by law, court order, or governmental authority, or when necessary to protect our rights or the safety of others.
With Your Consent: We may share information with third parties when you've given us explicit permission to do so.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Secure data transmission using encryption protocols
Limited access to personal data on a need-to-know basis
Regular security assessments and updates to our systems
Secure storage with encrypted backups
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices to protect your data.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it. Specifically, inquiry form data is retained for up to three years from last contact, analytics data is retained in aggregated form indefinitely, and cookie data follows the retention periods specified in our Cookie Policy.
Your Rights and Choices
Depending on your location and applicable laws, you have certain rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal data, subject to certain exceptions.
Right to Data Portability: Request a copy of your data in a structured, commonly used format.
Right to Object: Object to processing of your personal data for direct marketing or other purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.
To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes indicates your acceptance of the updated policy.
Questions and Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact page. We will respond to your inquiry as promptly as possible.